Shipping/refund policy
Last Updated: [April, 2026]
At Pro8, we are committed to providing a smooth and reliable ordering experience.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may vary during periods of high demand, holidays, product launches, or circumstances outside of our control.
Customers will receive a confirmation email once an order has been placed and a tracking notification once the order has shipped.
Shipping Times
Estimated delivery times:
Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days (if available)
Delivery estimates are not guaranteed and may vary depending on location, weather conditions, carrier delays, or other factors.
Shipping Delays
Pro8 is not responsible for delays caused by:
shipping carriers
weather events
customs processing
incorrect addresses
events outside our control
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Pro8 is not responsible for orders shipped to incorrectly entered addresses.
Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, please contact us at:
contact@pro8.com
within 7 days of delivery status updates.
Questions
Shipping questions may be directed to:
Pro8
Contact@pro8labs.com
Refund Policy
Last Updated: [April, 2026]
At Pro8, customer satisfaction matters. Please review our refund policy carefully before making a purchase.
Order Cancellations
Orders may only be canceled before processing begins.
Once an order has entered fulfillment or shipped, cancellations may no longer be possible.
Returns
Due to the nature of our products, Pro8 may not accept returns of opened, used, or altered products.
Returns may be considered only for:
damaged items
incorrect orders
defective products
Requests must be submitted within 7 days of delivery.
Refund Eligibility
To qualify for review:
item must remain unused
original packaging must be intact
proof of purchase may be required
photos may be requested
Approval is determined at Pro8’s discretion.
Non-Refundable Items
The following may not qualify:
opened products
used products
promotional items
clearance products
shipping fees
Refund Processing
Approved refunds will be returned to the original payment method.
Please allow 5–10 business days for processing depending on your financial institution.
Contact
Questions regarding returns or refunds:
Pro8
contact@pro8labs.com